As we re-open our clinic for services, we introduce a
variety of changes to our appointments. These changes are mandatory in order to
provide a safe environment for our patients and staff. We are committed to keeping
everyone healthy and try to do our best to minimize any risks and spread of the
virus in these times. We kindly ask for everyone's participation. Please familiarize
yourself with the following procedures before your appointment.
The following requirements will be in order until the pandemic is over:
First of all, at any time if you have any
symptoms of Covid-19 as per BC
Self-Assessment Tool, please cancel your appointment and do not visit
our clinic. We encourage patients to cancel at any time. There will be NO
CANCELLATION FEES for any cancellations related to Covid-19.
There will be a verbal and written
Covid-19 pre-screening as part of the appointment. The first pre-screening will
be done a day before. And another pre-screening will be done by the therapist on
the day of your appointment.
Patients are asked to bring their own
face mask. Please wear the mask when you enter the clinic.
We are limiting the number of visitors at
the clinic. Please arrive for the appointment alone unless you are
Patients are asked to wait outside before
their appointment. 5 minutes before your appointment please stand at the outside
door. We've introduced longer break periods between our appointments to negate
any wait times. Your practitioner will come out and guide you into the clinic.
refrain from touching any handles. All the doors will be opened for you by
Hand sanitization is mandatory upon
entering and leaving the clinic. We will provide a sufficient supply of hand
sanitizer for your use.
We ask to limit the use of the washroom
to emergencies only. Please ensure to use the washroom before leaving for your
appointment to avoid its use at the clinic.
If you have to wait at the reception,
please make sure to keep social distance with others in the waiting area.
We are introducing touch-less payment
options such as direct billing and handling the payments in our software. We
will have NO CASH policy from this time on.
We are switching to paperless office as
much as possible. Thus, we no longer will provide paper invoices. Your invoice
will be emailed to you upon payment.
We encourage all our patients to minimize
the time spent at the reception area. Thus, we recommend everyone to either use
our online booking system or email us with inquiries.
Due to longer break periods between
appointments, we will not offer appointment times shorter than 45 min. Longer
break times are required for us to thoroughly follow through with all cleaning
procedures and mitigate any wait times between our appointments.
Please if you develop any symptoms, do not
visit the clinic. We thank you for doing your part in keeping our community safe.
Book online or Call Us
439-1604 to make an appointment.